2 · refund-policy

Refund Policy

Cenvar · cenvar.com · Updated 10 September 2026

In short: 14 days to change your mind, 30 days for faults, refund within 14 days of your return reaching us. Email contact@cenvar.com to start.

1 · Changed Your Mind

Cancel within 14 days of receiving your order by emailing us, then return the goods within a further 14 days. Items should be unused, complete and in their original packaging. You may inspect an item as you would in a shop; a deduction may apply if it has been used beyond that.

2 · Faulty or Wrong Item

Email us within 30 days of delivery with your order number and a photo. We'll offer a replacement or full refund and cover return postage. Please wait for our confirmation of the return address before sending anything back.

3 · Who Pays Return Postage

Reason	Return postage
Changed your mind	Customer
Faulty, damaged or incorrect	Cenvar
Lost in transit	No return needed — replacement or refund

4 · How Refunds Are Paid

Refunds go to the original payment method within 14 days of the goods reaching us or of proof of postage, whichever is earlier. Change-of-mind refunds cover the item plus standard delivery; premium delivery upgrades are not refunded. Allow a further 3–5 working days for your bank.

5 · Exchanges

We refund rather than exchange. Return the item and place a fresh order for what you'd like instead — it reaches you faster.

6 · Items We Can't Take Back

Sealed hygiene goods once opened, and products personalised to your order, are excluded from change-of-mind returns unless faulty. Your statutory rights are unaffected.